Appointments

How To Book An Appointment

Due to the coronavirus outbreak, we are working differently. Face to face appointments for blood tests, dressings, immunisations, smears are book on day only. These measures are in place to keep you safe from infection

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Check your condition first

Many conditions can be dealt with without the need to see your GP.

Condition Checker

Many conditions can be dealt with without the need to see your GP.

You can try a local pharmacy for advice about a range of conditions and we also have lots of self help information. Please try this advice before contacting the Practice.

 

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Pharmacy & Self-Care

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.

Pharmacy Logo

Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local Pharmacy

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Book a Routine Appointment

For an appointment or advice about a health problem from the doctor then you can make a telephone consultation directly with a doctor on the day that you call.

The telephone appointment system can be used for any health problems. 

This is not a way of stopping you seeing a doctor but will give you quicker access to the doctors knowledge. 

Here is how it works:

  • You call us between 8am to 5.30pm Monday to Friday 
  • The receptionist will ask for your name and contact telephone number. You will be asked for a brief description of the problem – this enables the GPs to prioritise their calls. You do not have to give a reason but it will help you to be contacted appropriately by the doctor. 
  • Our Receptionist team may advise you that another healthcare professional such as a practice nurse or health care assistant can help with your problem and will book you an appropriate appointment with them.
  • Reception will be able to advise you if the local pharmacy can help you with your problem and therefore you do not need to see a doctor. There are posters & leaflets advertising this service in the surgery and on our website.
  • If you want to talk to a specific doctor please let the Receptionist know and wherever possible they will try to arrange it. 
  • The doctor will call you back as soon as they can, on the same day. It is important that you give your correct telephone number whether this is home, work or a mobile telephone.
  • If you or the doctor feel you need to be seen for your health problems then an appointment will be made with the correct health professional, for you to come into the surgery.  The doctor has a better idea of how long your consultation will take and therefore they will book your appointment directly.

Ways to book:

  1. Download the NHS App
  2. Book via Patient Access
  3. Use AskFirst

Nurse and Blood Test Appointments can still be booked in advance and online

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Urgent but NOT life-threatening

You will be telephoned on the day by an on-call doctor or physcians associate for a shorter appointment to deal with your urgent issue only.

If the doctor needs to see you in person or you would prefer a face-to-face appointment, we will invite you to come in. Please help us by telephoning before coming to the practice.

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Life Threatening - Go to A&E

If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening

GP Hubs

If you are a Croydon resident and are unable to get an urgent appointment at your GP surgery you can call NHS 111 for an assessment of your problem. If you then need to see a GP NHS 111 can book an appointment for you to be seen at one of the three new GP hubs in Croydon which are open 8am to 8pm, 7 days a week, 365 days a year. You can also be seen at a GP Hub without an appointment but may have to wait.

Hubs at:

  • Purley Hospital 856 Brighton Road Purley CR8 2YL
  • East Croydon 59 Addiscombe Road Croydon CR0 6SD
  • Parkway Health Centre Parkway New Addington  CR0 0JA

The following link to Croydon GP Hubs will give you details of what type of conditions are able to be dealt with at the Hubs.

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