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Online Access
Online access is not required by any patients. We understand that many individuals prefer to communicate face-to-face with our reception team; or cannot use apps or websites becuse of different abilities or reduced access to technology. However, for most of our patient population, we find that online access can provide a quicker and easier way to access services provided by our surgery. We encourage the use of online access where possible, but also understand that it isn't ideal for every patient.
For those who choose not to use online access, the surgery can be accessed as usual via telephone or at the front desk.
What does this page cover?
We sent out a survey in August 2024 to learn what works and doesn't work in terms of online access. Using the feedback we received, we've created a guide for common questions. Simply choose to read what is relevant to you - use the links below to quickly navigate to a specific question or topic.
Summary
For topics with longer answers, there is also a shorter summary available that will look like this. You can read this first to get a quicker solution, then read the full answer if you need more help.
You can either browse the common questions below, or type in a key word relating to the question you have. For example, if you want to ask "Why does my app keep glitching and breaking?" search for "glitch" or "break".
We've also got in touch with our providers to see how they can improve their services, based on the feedback we received. Thank you for taking the time to help us improve.
Which apps are supported?
What can I use online access for?
How do I book an appointment using online access?
I have accessibility needs - how do I use these apps?
Are other languages supported?
The apps are too complicated to use, or it takes too long to get an outcome.
I'm told to wait for a callback with no specific timeframe, but I have other commitments and can't be available indefinitely.
My appointment is too far away from when I need help.
It tells me to call Reception anyway, so why use the app?
I'm told to book an appointment, but I can't.
I have exceeded the number of appointments I'm allowed to book.
I'm told that there are no calls/appointments, but there are.
The app I use regularly malfunctions or glitches.
I'd like to talk to a GP (or a specific person), but I don't have that choice.
Why does eConsult include so many questions?
eConsult isn't able to correctly assess my problem.
I need services that aren't included on my app.
Why are there so many different apps?
I'm not able to register or login to my app.
I'm missing information, such as an email address or my NHS number.
I struggle remembering my login details.
I can't find emails (e.g. confirmation or verification emails) from the app I use.
My messages aren't seen/read or I can't see/read messages sent to me.
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